If something's wrong
Refund & dispute terms
Because payments are tied to production proof, your risk at any point is capped at what you've already confirmed — never more. If the in-production photos or the finished-goods video don't match what was agreed on your approved sample, tell us before that stage's payment goes out: we fix it or hold the payment until it's right. We share live photos and video from mockup to packing, and you can request a video call at any point in the run, not just at the three checkpoints above.
For a specific order, put anything unusual — return shipping, partial-run remakes, timeline penalties — in writing before you pay the first deposit, the same way you would with any manufacturer anywhere.
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